MilestoneBank of America·April 1, 2024
BofA's Erica AI Assistant Surpasses 2 Billion Interactions, Serving 42 Million Clients Since Launch
2,000,000,000
Total Erica interactions since launch
Key figure from this development
AI Summary
- →Bank of America's AI-powered virtual assistant Erica has surpassed 2 billion total interactions since its launch, serving 42 million clients.
- →The milestone underscores the scale at which BofA has deployed conversational AI across its consumer banking platform.
- →Erica is accessible through the Bank of America mobile app and provides clients with financial guidance, account information, and transaction support.
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USglobal bankclient experienceconversational aivirtual assistantdigital bankingai adoption at scale